Rental conditions

Teamcar, a car rental company in Tunisia, hereinafter referred to as the Lessor, rents to a customer, hereinafter referred to as the Lessee, the vehicle mentioned on the front page, subject to the following terms and conditions, which the Lessee accepts without reservation.

Article 1 – USE OF THE VEHICLE

Upon delivery of the vehicle, the Lessee and authorized drivers become fully responsible for it in accordance with the terms set forth in the relevant article of the Civil Code.

The Lessee is prohibited from participating in any match, race, competition, rally, or any other competition of any kind, as well as any testing or preparation.

The Lessee agrees not to use the vehicle for any illegal purpose or for any purpose other than that intended by the Manufacturer.

The Lessee agrees to use the locking and security systems at each stop.

Article 2 – GEOGRAPHIC AREA OF USE - NO VEHICLE MAY LEAVE TUNISIAN TERRITORY.

The renter agrees not to use or drive the vehicle outside the area specified in the contract without the prior consent of the rental company.

Any damage resulting from driving the vehicle outside the designated area will be entirely the responsibility of the renter, who will not be entitled to any of the rental company's guarantees, including deductible reduction.

Article 3 – VEHICLE CONDITION

The vehicle is delivered in good working order and body condition, with keys, vehicle registration documents, tires in good condition, a spare tire, and standard accessories.

By signing the Teamcar contract, the renter accepts the vehicle in its current condition and agrees to return it in the same working order and body condition, with the tires, spare tire, and accessories in good condition.

The renter agrees not to claim any compensation for service interruptions, incidents, or accidents attributable to the condition of the vehicle or tires.

The vehicle is provided in a perfectly clean condition upon return and must be returned in the same condition. Otherwise, a cleaning fee will be charged.

Repairs resulting from abnormal wear and tear, freezing, or negligence due to accidental or undetermined causes remain the responsibility of the renter unless they can prove they were not at fault.

The renter remains responsible for all non-accidental losses or damages to the vehicle, keys and registration documents, tires (including punctures), rims, tools, instruments, accessories, and interior and exterior equipment. The renter agrees to reimburse the rental company for the full amount of any damage or loss, as well as any vehicle downtime costs. Repair costs will be payable upon presentation of an estimate. Please note that the rental company will collect the prepayment immediately.

Article 4 – ELIGIBILITY REQUIREMENTS FOR RENTING WITH TEAMCAR

To rent a car with Teamcar, the driver(s) must meet the following two internal company requirements:

Requirement 1 - Hold a driver's license for at least 2 years.

Requirement 2 - Be over 25 years of age.

Article 5 – RENTAL AGREEMENT DURATION

The rental is granted for a fixed period as specified in the contract. It is personal and non-transferable under any circumstances.

The renter agrees not to allow anyone else to drive the car.

If the vehicle is not returned by the due date indicated on the front of this document, the rental company reserves the right to repossess the vehicle from any location, at the renter's sole expense, without the renter being able to claim wrongful termination of the rental agreement.

In the event of an extension, the renter must go to the original rental location to request it from the rental company at least 24 hours in advance to extend the contract and pay for the rental extension.

If the rental period is exceeded without the rental company's prior agreement, the insurance will be canceled on the date and at the time indicated on the original contract. The renter will then be held responsible for all consequences resulting from this violation, such as police stops or violations of applicable laws. Consequently, the renter will be responsible for all financial charges arising from these events.

The rental company reserves the right to refuse any extension request.

Article 6 – VEHICLE AVAILABILITY AND DELIVERY

The vehicle is made available to the renter at the rental company's locations and must (unless otherwise expressly agreed upon by the rental company) be returned to the same location.

The vehicle is delivered in perfect condition. A joint inspection of the vehicle will be carried out and accepted by the renter. Any reservations must be made at the time of pick-up and noted on the contract.

Article 7 – VEHICLE RETURN

The car must be returned to the original rental location (unless otherwise agreed).

The return must be made on the date and at the time specified on the rental agreement at the time of delivery. The keys and vehicle documents must be handed directly to the rental company staff. The renter agrees to return the vehicle in the same condition as when it was delivered and as precisely described on the contract. Any damage found upon return will be the renter's responsibility, with the cost automatically deducted from the security deposit.

Article 8 – RENTER RESPONSIBILITIES

From the moment the vehicle is picked up until it is returned, the renter has full control and responsibility for it, whether it is in use or parked.

In general, the renter agrees with Teamcar to use the vehicle properly as follows:

• Only allow authorized drivers whose names appear on the rental agreement to drive the vehicle,
• Drive only on roads suitable for traffic,
• Do not participate in any race, rally, test, preparation, or competition of any kind,
• Do not use it for illegal or immoral purposes or purposes not intended by the manufacturer,
• Do not use it to push, pull, or tow another vehicle (except for rental vehicles equipped with special equipment),
• Do not drive it under the influence of alcohol or any other substances or narcotics that impair reflexes essential for driving,
• Do not transport passengers or goods for hire or reward (except for commercial vehicles),
• Do not use it for driving lessons,
• Use it in accordance with the highway code, customs regulations, and all other applicable laws and regulations.

Article 9 – FUEL & LUBRICANT

Fuel is always the responsibility of the renter. Unless otherwise specified at the time of booking with Teamcar, the vehicle is delivered with a quarter or half full tank and must be returned with the same level.

Fuel and service charges will be billed according to the current rates. Any breakdowns resulting from insufficient or incorrect fuel or lubricant will be the responsibility of the renter. The renter must check their fluid levels every 200 km. The renter must also continuously check the oil and water levels.

Article 10 – PAYMENT – PREPAYMENT – SECURITY DEPOSIT

The rental and security deposit amounts are determined by the current rates. The renter pays the rental company the following upon vehicle pick-up:

• The required security deposit amount,
• The estimated rental cost, calculated based on the daily rate and the expected rental duration.
• Rentals are in 24-hour periods. The renter benefits from a one-hour grace period at the end of the rental. Beyond that, an additional day will be charged.

By express agreement, the security deposit amount indicated on the front of this document is transferred to the lessor as full and complete property, up to the amount owed by the renter to the lessor in the event of:

• Non-payment of rent,
• Damage to or loss of the vehicle as stipulated,
• Failure to return the vehicle, except in cases of force majeure and after formal notice.

Article 11 – MAINTENANCE – REPAIRS

Repairs, parts replacements, or tire replacements resulting from normal wear and tear are the responsibility of the rental company. Those resulting from abnormal wear and tear, negligence, accidental damage, or undetermined causes remain the responsibility of the renter and will be carried out without delay by the rental company. The cost will be increased by a downtime fee.

In all cases, if the vehicle is out of service, the renter may only have repairs done at an authorized dealership of the vehicle's brand after obtaining written approval from the rental company and must receive a paid invoice as well as the replaced defective parts.

Article 12 – INSURANCE

Teamcar offers third-party liability insurance with a deductible, which is equal to the security deposit. Teamcar also offers comprehensive insurance for its premium rental cars.

Article 13 – COMMERCIAL VEHICLES - SPECIAL RULES

In addition to the obligations stipulated in this contract, the lessee:

• Assumes full control of driving and transport operations,
• Agrees to transport in the vehicle only goods suitable for its intended use,
• Agrees not to load materials likely to damage the vehicle or leave lasting stains, whether through their packaging or securing,
• Agrees to use the vehicle only on designated driving areas,
• Acknowledges responsibility for any damage to the vehicle, its equipment, or accessories resulting from loading or unloading,Will be responsible for the consequences of exceeding the vehicle's maximum authorized weight or the number of authorized passengers indicated on the vehicle registration document,
• Will return the vehicle empty of all packaging and goods.

Article 14 – VEHICLE DOCUMENTS

The renter must provide the rental company with all relevant vehicle registration documents upon return of the vehicle. Failure to do so will result in the renter continuing to be charged the original rental price with Teamcar until a certificate of loss is provided and the duplicate fees are paid.

Article 15 – FINES AND CRIME STICKS

The renter and the authorized driver are responsible for any fines, tickets, and citations issued against them that are legally their responsibility. They agree to reimburse the rental company for all resulting costs, including impoundment fees, should the rental company have to advance these costs.

Article 16 – ONLINE PAYMENT

Full online payment – ​​upon customer request:

• For confirmed reservations with online payment, the full rental amount is paid via a secure link sent to the customer by email immediately after email confirmation.
• Once payment has been made, no refund will be issued following a cancellation.

Online deposit payment:

Teamcar reserves the right to request a 20% deposit on the total rental amount.

Any cancellation made at least 10 days before the scheduled vehicle pick-up date entitles the customer to a full refund of the deposit amount, as indicated below. Please note that all bank fees will be deducted from the deposit amount.

In the event of an accepted cancellation, the deposit amount may be credited to the customer account. This credit will be applied to future rentals over several periods until the balance is fully depleted. No cash refunds will be issued.

In the event of cancellation less than 10 days before vehicle pick-up or in the event of a no-show, no refund will be issued.