Conditions of modification and cancellation

 

A policy designed to support you, even when your plans change.

At Teamcar, we know that every trip is unique and that unforeseen events can occur at any time: changes of dates, flight modifications, the need for a different car model, or simply an adjustment to your schedule.

Because we want to offer our customers a simple, flexible, and completely reassuring car rental experience in Tunisia, we have implemented a clear, transparent, and advantageous policy regarding any changes or cancellations to your reservation.

Our goal is to guarantee complete flexibility before confirmation and personalized support once the reservation is confirmed, so you can continue your Teamcar experience with complete peace of mind.

Article 1 – TeamCar Reservation Modification Policy

Once a reservation is made, an automatic email is sent to the client. This email contains all the reservation details entered, as well as a login and password allowing the client to access their reservation management space.

By using the designated space, the client has the option to make changes to an existing car rental reservation, subject to the following conditions:

  • Modifications are possible only if the reservation has not yet been confirmed by TeamCar administrative agents.

  • For a confirmed reservation, modifications must never affect the vehicle pick-up date.

  • Modification requests must be submitted at least 72 hours before the vehicle pick-up date.

  • Modifications are free of charge only if they do not affect the total rental price. If the modification affects the rental period or any paid rental options (full fuel, GPS device, second child seat, etc.), the total will be recalculated and displayed for confirmation.

  • Modifications are limited to free options associated with the reservation. If the rental period is changed, affecting either the vehicle delivery or return date, the current reservation must be canceled and deleted. The client must then create a new reservation with the updated dates.

Article 2 – Car Booking Cancellation Policy

A confirmed booking with TeamCar is one that has been finalized through an exchange of emails (one email for the quote, another for availability, etc.). The customer must receive an email titled "Booking Confirmation" as proof of their booking.
 
Please note that emails automatically generated after the booking are not considered confirmation emails. These automatic emails are brief and concise. To avoid any confusion with official confirmation emails, we have provided a complete summary including all the information exchanged between the customer and our administrative agent.
 
Specifically, the confirmation email includes details about the rental car model, the rental period, the number of days, the total price in Tunisian dinars (TND) and euros (€), the flight number, the name sign used for airport pickup, and details regarding the payment method and the security deposit.
 
For reservations that are not yet confirmed—that is, those that have not yet resulted in a confirmation email from TeamCar's rental booking service—a simple reply such as "I cancel this reservation" to the automatically generated email is sufficient to consider the reservation canceled.
 
Otherwise, for a confirmed reservation, cancellation is possible:
 
Simply access your account and click the "Cancel" button.
 
Simply send an email to info@teamcar.tn at least 10 days before your scheduled rental delivery date.
At our car rental agency in Tunisia, we place great importance on collaboration and trust with our clients and website visitors. To fully benefit from our services with the best value for money, we encourage our users to submit any modification or cancellation requests via email. This allows us all to guarantee an optimal experience.
 
It is essential to submit any request in this way to maintain a record, as without this email, no administrative, legal, or regulatory procedures can be initiated. Your active participation helps us maintain a respectful and harmonious environment with all the sales and administrative members of our TeamCar car rental team.